[Latest News][6]

2016
Achievers
Advisory
Agriculture
Albay
Albay News
Announcements
Banner
Bicol
Bicol Express
bicol local news
bicol local newspaper
Bicol News
bicol news latest
Bicol Songs
Bicol Vigilantes
Bicolana beauties
Bicolano achievers
Bikol news
Binibining Pilipinas
Business
Camarines Norte
Camarines Sur
Caramoan Massacre
Case in Point
Catanduanes
Celebrations
Church
Column
Community
Contributions
Culture
Daet
Daraga
Development
Disaster
Documents
Drugs
Economy
Editorial
Education
Entertainment
Environment
Events
Feature
Features
Filipino News
Food
Food Trip
Government
Headlines
Health
Human Interest
Infographics
Infrastructure
Iriga
Iriga City
Isipon Osipon
Jobs
Jokes
Kantang suanoy
Legazpi
Legazpi City
Letters
Libmanan
Lifestyle
Ligao City
Live
Masbate
masbate city
mayon
MayonPH
Media
Mining
Modelo Bikolano
Nabua
Naga
Naga City
Nagueno
Nation
National
News
News Bullets
OFW
Opinion
Oragon
Orgullo
Palarong Bicol 2014
Palarong Bicol 2015
Penafrancia
Penafrancia 2014
Photos
Places
PNR
Police
Police Report
Politics
Polls
Power
Power Watch
Rawitdawit
Region
Science
Sorosgon
Sorsogon
Sorsogon City
Sorsoson
Special
Sports
Tabaco City
Tigsik
Tips
Tourism
Trending
Trivia
Videos
virac
Weather
Weekly Roundup
Who reads Bicol Standard
Willy Bayola
World
Youth

CSC Bicol 'goes local' in curbing red-tape

LEGAZPI CITY – This year’s Anti-Red Tape Act Report Card Survey (ARTA-RCS) of the Civil Service Commission (CSC) in the Bicol region will go local.

Dubbed as “ARTA Goes Local,” the survey will mainly focus on local government units (LGUs), local water districts (LWDs) and state universities and colleges (SUCs).

CSC Bicol director Cecilia R Nieto said CSC has expanded the coverage of this year’s ARTA to further intensify the implementation of the Anti-Red Tape Act of 2007 as provided by RA 9485.

ARTA Watch is one of CSC’s interventions in curbing red tape in the country wherein a team, usually headed by a CSC Director, conducts surprise spot-check in frontline service offices to monitor its compliance with the ARTA.

A total of 68 LGUs, LWDs and SUCs will be subjected to ARTA-RCS from April-October 2016.

Nieto said CSC field directors in Masbate, Camarines Sur and Albay have started to conduct ARTA watch in other LGUs and LWDs but majority of these agencies has not been subjected to ARTA-RCS .
The CSC is mandated to initiate the ARTA-RCS which shall be used to obtain feedback on how the provisions of the law are being implemented, as well as information on hidden costs and access to government frontline services.

For the past years, the CSC has been conducting ARTA-RCS to national government agencies (NGAs) and government-owned and controlled corporations (GOCCs) to check on these agencies’ compliance to ARTA.

Nieto said client satisfaction ratings have significantly improved over the years based on the results of recent surveys.

Among the factors checked by the CSC during ARTA watch are observance of the No Noon Break policy, posting and implementation of the Citizen’s Charter, basic facilities, Anti-Fixer campaign, wearing of readable ID or nameplates, Public Assistance and Complaints Desk, and the overall service quality of the office.

After each surprise visit, the ARTA Watch Teams conducted a brief talk on the salient points of ARTA, the Report Card Survey, the Citizen’s Satisfaction Center Seal of Excellence, and the Service Delivery Excellence Program.

Teams also generate a written feedback on observations and suggestions to improve frontline services, a copy of which is given to the concerned office immediately after the visit.(MAL/SAA/CSC5/PIA5/Albay)

Bicol Standard

Bicol news

Start typing and press Enter to search