Dubbed as “ARTA Goes Local,” the survey will mainly focus on local government units (LGUs), local water districts (LWDs) and state universities and colleges (SUCs).
CSC Bicol director Cecilia R Nieto said CSC has expanded the coverage of this year’s ARTA to further intensify the implementation of the Anti-Red Tape Act of 2007 as provided by RA 9485.
ARTA Watch is one of CSC’s interventions in curbing red tape in the country wherein a team, usually headed by a CSC Director, conducts surprise spot-check in frontline service offices to monitor its compliance with the ARTA.
A total of 68 LGUs, LWDs and SUCs will be subjected to ARTA-RCS from April-October 2016.
Nieto said CSC field directors in Masbate, Camarines Sur and Albay have started to conduct ARTA watch in other LGUs and LWDs but majority of these agencies has not been subjected to ARTA-RCS .
The CSC is mandated to initiate the ARTA-RCS which shall be used to obtain feedback on how the provisions of the law are being implemented, as well as information on hidden costs and access to government frontline services.
For the past years, the CSC has been conducting ARTA-RCS to national government agencies (NGAs) and government-owned and controlled corporations (GOCCs) to check on these agencies’ compliance to ARTA.
Nieto said client satisfaction ratings have significantly improved over the years based on the results of recent surveys.
Among the factors checked by the CSC during ARTA watch are observance of the No Noon Break policy, posting and implementation of the Citizen’s Charter, basic facilities, Anti-Fixer campaign, wearing of readable ID or nameplates, Public Assistance and Complaints Desk, and the overall service quality of the office.
After each surprise visit, the ARTA Watch Teams conducted a brief talk on the salient points of ARTA, the Report Card Survey, the Citizen’s Satisfaction Center Seal of Excellence, and the Service Delivery Excellence Program.
Teams also generate a written feedback on observations and suggestions to improve frontline services, a copy of which is given to the concerned office immediately after the visit.(MAL/SAA/CSC5/PIA5/Albay)