|BU maintains ISO certificate|
Photo via Bicol University
TÜV SÜD PSB Philippines, one of the leading international certifying bodies, visited the BU Main Campus, Guinobatan Campus, Tabaco Campus, and Polangui Campus headed by lead auditor Erveene Zoleta, along with Katrina Joy Bicomong and Roy Ramos. The scope of the certification includes the provision and development of tertiary and graduate education degree and non-degree courses, as well as research and extension services.
The survey visit was meant to evaluate not only the conformity of the management system with the audit criteria, but also the effectiveness of the management system to ensure that the organization is capable of meeting applicable statutory, regulatory and contractual requirements. It also aimed to determine the effectiveness of the management system in ensuring that the organization is able to meet its specified objectives.
The ISO 9001:2008 certificate is a global symbol that affirms that BU’s processes and standards are at par with international management systems. In 2010, BU became the first state university in the region to receive an ISO accreditation as an institution. It was awarded its recertification in 2013.
Dr. Arnulfo Mascariňas, 8th BU president expressed satisfaction with the results of the recent audit as BU did not incur any non-conformity findings. Zoleta said they will recommend to TÜV SÜD that the ISO certificate of BU be maintained, with the provision that the university submits within five (5) working days or by November 26, its correction and corrective action plans for the two (2) minor non-conformities and eight (8) opportunities for improvement they had found. With the recent ISO audit results, “there’s no way to go but up,” Mascariňas said.
BU’s commitment to implement quality assurance methods in both the academic and support services, and its zeal to build procedures for its maintenance is anchored on the BU vision to be a world-class university.
In the opening meeting held November 16, Mascariňas emphasized that the yearly ISO surveillance audit will continue in his term as this is vital in achieving the university’s vision. “We want to continue this audit system because I believe that our vision of becoming a world-class university would need an affirmation. And this affirmation can only be done part and parcel through the conduct of activities such as this.”
The ISO audit system is just one of the quality assurance mechanisms utilized by BU to ensure the efficient performance of the university in meeting its goals such as commitment to quality and client satisfaction. (Gladys Serafica/OP)